Explore our FAQ section for quick answers to your most common questions. If you need more help, feel free to contact us directly. We’re here to assist you!”
FAQ
Frequently Asked Questions About Our Online Store
Do you offer custom or bulk orders?
Yes. We’re happy to accommodate custom or bulk requests for events, gifts, or businesses. Just contact us at least 7–10 days in advance so we can prepare everything with the attention it deserves.
What makes The Misky Bakery’s alfajores unique?
Our Peruvian alfajores stand out for their authentic flavor, delicate texture, and the homemade touch that only a mother-daughter team can deliver. It’s a recipe rooted in love, memory, and heritage.
Where are your products made?
All of our baked goods are made in a professional kitchen in New York City, following strict health and safety standards.
Are the products truly handmade?
Absolutely. Every single treat is made by hand in a professionally licensed kitchen in NYC. We craft with care, quality ingredients, and a lot of soul.
What kind of products does The Misky Bakery offer?
We specialize in handcrafted desserts with a heart, focusing on traditional Peruvian alfajores and unique flavor twists. Every bite is filled with love, family inspiration, and nostalgic warmth.
What if I need to change or cancel my order?
Please reach out as soon as possible. Changes or cancellations are only accepted before the weekly cycle closes (Thursday at 9:00 PM). After that, your order goes into production and cannot be modified.
How do I know my order was confirmed?
Once you complete your purchase, you’ll receive a confirmation email with your order details and payment instructions (if applicable). Orders are only processed once payment is received.
Can I place an order outside the weekly cycle?
Not typically. However, if you have a special occasion and need your order earlier, feel free to contact us, we may be able to arrange an express delivery (NYC only and based on availability).
How does your ordering system work?
We operate in weekly cycles. Orders open every Friday at 8:00 AM and close the following Thursday at 9:00 PM. All treats are freshly baked over the weekend and shipped out the following Monday. This ensures every delivery is fresh and made to order.
What is your refund or return policy?
Because our treats are handmade and perishable, all sales are final. We do not accept returns or exchanges.
That said, if we made a mistake (e.g. wrong item), please contact us within 24 hours of delivery and we’ll make it right as soon as possible.
Can I pay upon delivery or pickup?
No. We only accept prepaid orders, as all products are made to order with fresh ingredients.
When should I pay for my order?
Payment must be completed after placing your order. We don’t begin production until payment is received. You’ll get an email with detailed instructions to complete your order.
Are taxes and shipping included in the prices?
Prices listed do not include shipping. Shipping costs are calculated at checkout based on your delivery address. Applicable taxes are included in your final total.
What payment methods do you accept?
We accept Zelle (no extra fees), credit or debit cards via Stripe (3.5% processing fee applies), and cash for local pickups (by prior arrangement).
Can I request an express delivery?
Yes. If you’re located in NYC and need your order sooner, we’re happy to arrange express delivery via Uber Package or a similar service. Additional fees apply and availability may vary.
Can I pick up my order in person?
Absolutely. You can pick up on Fridays at our licensed kitchen (by appointment) or on Saturdays at our Downtown Manhattan location (with prior coordination).
How long does delivery take?
In New York, orders typically arrive within 1–2 business days. For other U.S. states, delivery can take 3–7 business days depending on your location and courier.
Do you ship nationwide?
Yes! We ship across the U.S. All orders are dispatched on Mondays to ensure your treats arrive as fresh as possible.
